Meet the expert...
Head of Vulnerable Customers at Monzo
Natalie leads the approach to vulnerability, accessibility and financial inclusion at Monzo Bank. She became the winner of the first Which? Your Consumer Champion award in 2019 for her work to create a gambling block that protects vulnerable customers. At Monzo, she uses her experience in inclusive design and technology to develop ideas to reduce barriers and empower customers, in order to help Monzo with it’s mission to make money work for everyone.