Directlink

Name: Directlink
Uploaded: 2021-10-29T10:50:07.492Z
Duration: 436.44
Description: The New Wave: Harness the power of Directlink, an AI-powered conversational banking platform built for credit unions and community banks.

26 Oct 2021

Digital Transformation

About the speakers

Ben Nichols
Head of Product at Directlink
Nichols leads the Product and Technology departments at Directlink by IMS. He has over a decade of experience building data-driven software for both large financial institutions and SaaS startups.
Mark Vanderpool
President at Directlink
Vanderpool is a leader and team builder with Enterprise, Channel and On-Demand / SaaS success,. In addition to true operational experience, he has extensive experience with Omni-Channel Communications.

Key takeaways

HQ: Syracuse, New York

Founded: 2021

Product demoed: The Directlink Portal makes it simple for teams to be able to build, modify, deploy and iterate on the process of customer service. The AI-powered conversational banking platform helps to create an automated customer service response to avoid missing customer service opportunities.