- Ben NicholsHead of Product at DirectlinkNichols leads the Product and Technology departments at Directlink by IMS. He has over a decade of experience building data-driven software for both large financial institutions and SaaS startups.
- Mark VanderpoolPresident at DirectlinkVanderpool is a leader and team builder with Enterprise, Channel and On-Demand / SaaS success,. In addition to true operational experience, he has extensive experience with Omni-Channel Communications.
HQ: Syracuse, New York
Product demoed: The Directlink Portal makes it simple for teams to be able to build, modify, deploy and iterate on the process of customer service. The AI-powered conversational banking platform helps to create an automated customer service response to avoid missing customer service opportunities.