The fintech trends you can't afford to ignore

29 Jun 2021
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The fintech trends you can't afford to ignore

The fintech trends you can't afford to ignore

29 Jun 2021
About the speaker
  • Claudio Cungi
    Claudio Cungi
    Head of Product at Strands
    Claudio Cungi is Strands' Head of Product. With 6 years of experience in management consulting, Claudio joined the CRIF group in 2018 as a Product and Business Development Manager for Open Banking.

Key takeaways

Customers expect tailored digital communications, so artificial intelligence and machine-learning technologies are becoming more important in understanding their needs.

Making the right predictions at the right time is crucial to both a good bank-to-customer relationship and securing a key revenue, such as by helping clients access liquidity.

Small business customers have specific needs - cash-flow forecasting, invoice managing, tax planning - and AI and ML will be a massive enabler for models to address these needs.

To build good customer relationships, banks must turn complex data from multiple sources - third-party invoices, transactional data, carbon footprint scores - into relevant insights.