The manager's role in shaping positive employee experiences

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The manager's role in shaping positive employee experiences

About the speaker
  • Dr. Adam Hickman
    Dr. Adam Hickman
    Vice President of Learning, Organisational Development and Cast Members at Walt Disney
    Hickman is the Vice President of Learning, Org Development and Cast Members at Partners a Walt Disney Company. In his current role, Adam oversees the company's plans for employee growth, engagement, culture development, and career progression. With over 18 years of experience, he has been a leader in developing leadership skills and has also conducted research on how to improve performance in remote and hybrid work setups.

Key takeaways

Managers must be at the forefront of engagement in the workplace using a 'coach on the field' approach.

Individualising the work experience to each employee allows a manager to best understand them and their strengths.

Communication is key as a manager, whether that is to encourage a positive employee experience, measure success in that area or cultivate the next generation of talent.