Master difficult conversations and emotions
Master difficult conversations and emotions
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PREVIEW
Description
Even in professional settings, our emotions can sometimes make difficult conversations even harder. Navigating both your own emotions and those of others is a skill that many struggle to master. Join Greg Keen for episode 4 of Art of Negotiation to find out how to practice empathy in negotiation, utilising your active listening skills to hear the real meaning behind the words.
Table Of Contents
Preparing for difficult conversations
Hear about the importance of preparation when approaching a difficult conversation at work.
Managing emotions
Keen advises on the best way to address emotions when negotiating at work.
Addressing sensitive topics
Termination/redundancy, personal issues, and performance reviews are just some of the common conversations HR professionals have to navigate. Keen gives his advice on how to conduct these conversations.
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