Back and front office innovations: How is Zurich Insurance Group adopting AI solutions?

Back and front office innovations: How is Zurich Insurance Group adopting AI solutions?

27 Feb 2024|Finovate
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Indrek VainuIndrek VainuHead of Conversational AI at Zurich Insurance Group

Indrek has an entrepreneurial background combined with domain knowledge about Generative AI. He co-founded AlphaChat, a chatbot startup, that was acquired by Zurich Insurance Group in 2021. Currently Indrek is the Head of Conversational AI at Zurich, where he leads activities globally related to Generative AI and chatbots.

Description

Indrek Vainu, Head of Conversational AI at Zurich Insurance Group, shares his experience in AI adoption within insurance, innovating in the back office as well as in customer facing processes. How can one succeed and what are the real challenges that innovators will face on the way? Find out in this interview.

Table Of Contents

Generative AI projects within Zurich Insurance Group
Internal solutions
External solutions
The business case for AI
Success stories
Implementation issues
Your next steps in AI adoption
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