Description
Indrek Vainu, Head of Conversational AI at Zurich Insurance Group, shares his experience in AI adoption within insurance, innovating in the back office as well as in customer facing processes. How can one succeed and what are the real challenges that innovators will face on the way? Find out in this interview.
Table Of Contents
Generative AI projects within Zurich Insurance Group
Internal solutions
External solutions
The business case for AI
Success stories
Implementation issues
Your next steps in AI adoption
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