CASE STUDY | Doctor/patient communication, its importance in the relationship with patients and setting expectations

CASE STUDY | Doctor/patient communication, its importance in the relationship with patients and setting expectations

14 Mar 2023|Healthcare
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Ruanne BrellRuanne BrellSenior Legal Advisor at Avant Mutual Group

Ruanne is a lawyer with more than 20 years’ experience in health law. Ruanne currently works as a senior legal advisor in Avant’s Advocacy, Education and Research team. She creates and delivers medico legal education for members and doctors, and researches and contributes to submissions and other material as part of Avant’s advocacy and education strategies. Ruanne also regularly writes for internal and external organisations and publications, and is on the editorial panel of the Australian Health Law Bulletin.

Michael WrightMichael WrightDr Michael Wright, General practitioner and Chief Medical Officer at Avant

Dr Michael Wright is a general practitioner (GP), health economics and health services researcher, experienced board director and health systems leader with a range of clinical, organisational and governance skills. Dr Wright is based in Sydney, Australia where he has clinical roles at Woollahra Doctors, and strategic appointments as the Chief Medical Officer with Avant Mutual and Board Chair of Central and Eastern Sydney Primary Health Network. Dr Wright completed his PhD in health economics at the Centre for Health Economics Research and Evaluation (CHERE) at the University of Technology Sydney (UTS) in 2019. Dr Wright is a strong advocate for improving safety and quality in health care, and his research interests include the impact of continuity of care on the primary care performance, improving collaboration between health care providers, the development of doctors as leader, and use of financial incentives to improve quality and sustainability of general practice.

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Description

This session will explore the importance of doctor/patient communication in the relationship with patients and the role it plays in setting and managing patient expectations, through a case study lens.

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