Shruti Khairnar is a business and financial journalist with over three years of experience. Prior to FinTech Futures, she wrote about covered bonds and sustainable finance for various publications including Sustainabonds and ESG Investor. She holds a master’s degree in journalism from City, University of London.

Dr. Muhammad Farukh Munir is a lead software engineer in the Digital Technology & Innovation group at Wells Fargo. He is part of monitoring strategies engineering team where he focuses on optimising monitoring tools to improve application performance and customer experience. He is also a member of Wells Fargo Innovation Hall of fame.

Joe Crawford’s extensive expertise shines in crafting transformative solutions for organisations seeking profound insights into their customers’ digital journeys. With a remarkable career spanning over two decades, Joe has been at the forefront of designing and implementing cutting-edge enterprise digital experience monitoring solutions, serving some of the world’s largest financial institutions.

Recognised as an influential figure within the customer experience analytics landscape, Joe has graced numerous conferences as a keynote speaker and panelist, consistently contributing to industry-wide discussions.

At Glassbox, his pivotal role revolves around delivering strategic guidance and innovative architectural solutions for clients in the areas of customer experience management, data extraction, and data visualization.