Consumer insights in the CBD marketplace

Consumer insights in the CBD marketplace

28 Jan 2022
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Description

The growth of opportunities in the cannabis space is moving brands to try and produce insights and drive exceptional customer service. We spoke with Karen Lee, and she told us about what she does to keep a good relationship with vendors and customers and help change the mainstream category's perception at Canopy Growth.

Table Of Contents

Main perception and understanding
"We believe cannabis products are good for all people". Karen shows us her approach in working with the community to change the mainstream perception of the category.
Customer experience tools
How hard is it to get insights in the cannabis space? Karen shares her experience working with vendors to ace customer experience.
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