Fireside Chat | Modernizing defense health’s operations: best practices in enabling integrated care with Oracle

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Fireside Chat | Modernizing defense health’s operations: best practices in enabling integrated care with Oracle

About the speakers
  • Srini Venkat
    Srini Venkat
    Group Vice President at Oracle Insurance
    Srini Venkat is a seasoned insurance and healthcare industry executive, currently serving as the Group Vice President for Oracle Insurance Product Development within Oracle's Financial Services Global Business Unit (FSGBU). With a focus on delivering next-generation Cloud applications, Srini manages a dedicated team aimed at transforming the life and health insurance industry.
  • Joanne Kadlecik
    Joanne Kadlecik
    CEO at Defence Health
    Joanne Kadlecik, the current CEO of Defence Health, has been leading the organisation since November 2022. Prior to her appointment as CEO, Joanne had a successful eight-year tenure as the Chief Operating Officer, focusing on member experience, servicing teams, and technology functions to drive growth and transformational change. With an impressive 25 years of experience in the insurance and business process outsourcing industries, Joanne has consistently demonstrated her ability to oversee technology, direct contact centres, and shared service operations
  • Chris Zinn
    Chris Zinn
    CEO at PHIIA
    Christopher Zinn is CEO of the Private Health Insurance Intermediaries Association, which enforces a code of conduct for comparators and brokers that advise consumers and employers about health insurance. He’s worked as a journalist in print, radio and TV in Australia and overseas and sits on industry-based code committees involving the policing of mis- and disinformation

Key takeaways

Defense Health integrates digital pathways using cloud solutions and APIs.

The Defense Health-Oracle partnership required extensive collaboration and support.

The project localized to meet complex Australian market requirements.