Future Trends: Keeping pace with Changing Customers in a Post-pandemic world

05 Nov 2021
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Future Trends: Keeping pace with Changing Customers in a Post-pandemic world

Future Trends: Keeping pace with Changing Customers in a Post-pandemic world

05 Nov 2021

Key takeaways

More than half of consumers are willing to change their purchasing habits to help reduce negative environmental impact.

People are looking to invest in companies and products that make the world a better place.

Focus on well-being has accelerated. Personal wellness becomes a top priority for consumers and drives purchasing decisions.

Consumer trust in companies, institutions and governments is at an all time low. To build consumer trust, more information is needed through the shopping journey.

There is a significant confusion about what is desirable in the market. This confusion leads to a distrust of some brands.