Gen Z: Reshaping the future of banking

07 Apr 2022
Join Streamly for free to watch more
Progress: NaN%
Current Time 0:00
Duration Time 0:00

Gen Z: Reshaping the future of banking

07 Apr 2022
About the speaker
  • David Brear
    David Brear
    CEO & Co-Founder at 11:FS
    David is CEO and Co-Founder of 11:FS. Continually named amongst the Top 100 Most Influential FinTech Leaders - he’s one of the most recognised and influential people in financial services. At Lloyds Banking Group and Aviva, David delivered large-scale digital transformations, then led Gartner’s Global Digital Banking practice before founding 11:FS to turn up the dial on the industry.

Key takeaways

Banking customers expect all-encompassing financial products & services, with immediate access. Financial institutions are struggling to keep up.

Self-service banking is a burden to customers. Gen Z want experts who invest for them or teach them how to do it themselves.

Financial services need to focus on services instead of products in order to better serve Gen Z.

People are still looking for guidance and safety from traditional banks.