Highlights: Customer experience at FinovateSpring 2023

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Highlights: Customer experience at FinovateSpring 2023

About the speaker
  • Steven Ramirez
    Steven Ramirez
    CEO at Beyond the Arc
    Steven is a popular industry analyst, writer, and speaker in financial services and fintech. His insights have appeared in American Banker, ABA Banking Journal, ABA Bank Marketing, Financial Brand, Bank Innovation, Mortgage Banking, and other industry publications. He is a popular speaker and has presented on social, mobile, fintech, and digital trends at BAI Retail Delivery, BAI Payments Connect, the Mortgage Technology Conference, American Banker’s Financial Services Marketing Forum, CRM Evolution, ABA Annual Convention, and other events. As the CEO of customer experience agency Beyond the Arc, his clients include banks, fintech companies, and banking associations. Steven earned his BA and MBA from the University of California, Berkeley.

Key takeaways

AI in spotlight: Why financial institutions focus on artificial intelligence

The key enablers of AI in customer experience

Next steps for banks