Name: How can banks stay competitive under threat from tech entrants?
Uploaded: 2022-04-11T17:29:05.628Z
Duration: 67.82
Description: It only takes one question to spark a powerful discussion. "Hot Takes" brings the biggest names in the business to answer all your burning fintech questions.

Hot_Takes_Alfredo_V2.mp4

hot takes 1.vtt

English

{{00:00:00}}
The customer has to be in
the center of everything.

{{00:00:12}}
It's all about customer experience.

{{00:00:15}}
You know, many of the banks
deliver similar products and

{{00:00:19}}
products are becoming a commodity.

{{00:00:22}}
The customer has to be in
the center of everything.

{{00:00:26}}
So banks would need to deliver
outstanding customer experience,

{{00:00:31}}
omnichannel customer experiences
that are really personalised, that

{{00:00:36}}
deliver meaningful information,
that are transparent, that are

{{00:00:41}}
proactive, you know, not let the
customer go and find information,

{{00:00:46}}
but go to the customer, deliver the
right information through the right

{{00:00:51}}
channel at the right point in time.

{{00:00:53}}
So that's what customers really
await, that's what banks would

{{00:00:59}}
need to do to stay competitive.

The customer has to be in
the center of everything.

You know, many of the banks
deliver similar products and

So banks would need to deliver
outstanding customer experience,

omnichannel customer experiences
that are really personalised, that

deliver meaningful information,
that are transparent, that are

proactive, you know, not let the
customer go and find information,

but go to the customer, deliver the
right information through the right

So that's what customers really
await, that's what banks would

Hot Takes

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It only takes one question to spark a powerful discussion. "Hot Takes"  brings the biggest names in the business to answer all your burning fintech questions.