IN CONVERSATION | Can improving patient/consumer knowledge improve satisfaction with outcomes?

IN CONVERSATION | Can improving patient/consumer knowledge improve satisfaction with outcomes?

14 Jun 2023|Healthcare
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Alice RobinsonAlice RobinsonDirector and Principal Lawyer at Polaris Lawyers

Alice Robinson has been a personal injury lawyer for over a decade and is passionate about guiding her clients through their claims with empathy and kindness. Alice grew up on the land in country Victoria and brings a practical approach to each of her clients, to help understand their unique situation and achieve a result tailored to their needs. Alice is an expert in medical negligence claims, with a special interest in birth injuries, spinal injuries, plastic surgery and brain injury claims. Before becoming a Director at Polaris, Alice was the Practice Leader of the Medical Law Department at one of Australia’s largest personal injury firms. Alice believes in a commonsense approach to litigation and medical law claims, to make the legal process more accessible to her clients. Over her career, Alice has had the privilege of acting for many clients from all walks of life and helping them move forward after suffering trauma within healthcare. More recently, Alice has immensely enjoyed supporting and mentoring more junior lawyers, to help them do their best for their clients. Alice is the proud mother of three young daughters, who help her understand that time and life are precious. She enjoys the work-life balance offered by a boutique firm, and the opportunities to offer a personalised experience for her clients, no matter what their case might be.

Gemma SharpGemma SharpBody Image & Eating Disorders Research Lead, Monash University, and Senior Clinical Psychologist at Alfred Health

Associate Professor Gemma Sharp is the leader of the Body Image & Eating Disorders Research Group at Monash University in Melbourne. She has been working in the field of aesthetic surgery research since the start of her PhD 10 years ago. She is particularly well known for her genital aesthetic surgery research across the gender spectrum and was invited to give a TED talk on the topic in 2017. She is also a senior clinical psychologist at Alfred Health and previously ran her own private psychology practice where she provided psychological assessments to people seeking aesthetic procedures. She served as a lead expert in the Australian Psychological Society's practice guidelines for psychological evaluation of cosmetic surgery patients in 2018 and 2023. She has been awarded over 55 prizes, published over 60 papers and received over $6 million in research grant funding in her career. Finally, she has a strong media presence and has appeared over 230 times in national and international mainstream media.

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