Name: LiveBank at Money20/20 USA 2023 – Bridging the gap between physical and digital banking
Uploaded: 2023-11-09T11:41:24.215Z
Duration: 2109.91
Description: LiveBank at Money20/20 USA 2023 – Bridging the gap between physical and digital banking

02-Allerion & LiveBank V3.mp4

02-Allerion & LiveBank V3.vtt

ENGLISH

Hi, Heather Sugg here reporting from
Money 20/20 USA for FinTech Futures.

Today, we'll be talking with LiveBank
all about digital banking, what they're

seeing on the international scope
of things, and generative AI and how

Without further ado, I'd
like to introduce LiveBank.

Tell us a little bit about yourselves,
your role, and what LiveBank is doing.

Yeah my name is Maciej Mazurkiewicz,
I'm a sales director responsible for

LiveBank products, so what LiveBank
is, basically, LiveBank bridges the

Digital world in terms of banking,
experience, because we're not just a

communication tool or something like that.

We really focus on providing the
best experience, both for the banking

advisors, but also for the end users,
for the customers, by creating this,

how we like now to call it, the
virtual branch approach and address.

All the processes that you now
can find in the physical branches,

traditional banking, everything can
be done online via digital channels.

So we're really aggregating everything
through into the LiveBank solution.

My name is Mateusz Grys and I am
a product manager of LiveBank.

So my responsibility is to craft
all the new technology, new ideas

To make it smooth, to make it easy from
the perspective of the banks, who is

But also for the customers,
because the LiveBank is essentially

dedicated for the banks, but
also the LiveBank has a great...

List of major banks and names that we
all know and recognize that you work

with and internationally you're across
all of the major banking areas Tell me

Where have Automation been more beneficial
and where do people come in and how do

So Automation is now a big thing,
of course, in terms of cost

reduction and to make people more
efficient processes, more efficient.

But what we can see from our clients
and from the customers behaviors, it's

the customers like to Make automate or
self service those simple processes like

checking your bank account balance or
transfer some money to another account.

They really want to have this automated,
but in terms of Talking about more

sophisticated processes or solving some
issues That's the room for the human

touch and they really value the human
touch there because Those cases are

not comparable sometimes, so you really
need to have this to have this advisor

I think that's what the people, by people,
customers, value the most nowadays.

And when it's mixed and it's easy to
transfer between, I'm on my self service

way, but I have a problem, so I need
a little assistance from the, advisor,

and we're here to make sure that it's
possible and easy for the customer.

When it comes to the LiveBank,
basically we're trying to have some

We can create the full automated
processes, for example, easy onboarding

of the customer, using their only
selfie, to open in a daily account,

but also, as Maciej mentioned, we
have A lot in common when it comes

to transform the banks from the
traditional brick and mortar processes.

For example, like selling
mortgages, like for example, selling

Also for the small and
business enterprises, which

Because we find out that
currently right now, after the

Especially when it comes
to the customer's behavior.

And the customers weigh, they what,
why they are thinking about the bank.

Currently right now, especially
for the youngest generations,

the bank is in their pockets, in
their selfie in their cell phones.

So this is why they are
thinking about the bank.

The bank is not from them, for
the, for their all like a building.

It is the something in their
mobile banking applications.

And they are right now trying
to have all the things that was.

dedicated to the traditional
banking model in their pockets.

And so that's why we are addressing
to put where it comes to automation.

We try to automate processes, but
when it comes to customer advice,

or maybe some kind of guidance to
the customers when it comes, for

Because it's a very huge process,
very hard for the customers.

Probably sometimes they are dealing with
the mortgage one time in their life.

This is the part when the
LiveBank can be dedicated to

Because, for example, they can make
appointments online on the video calls.

All the process can be done
fully automated digital.

And only they can, if there is a
requirement, they only can go to

Yeah, you're right about everything
having changed during the pandemic.

The digital banking accelerated five
years in that two years that we were

all shut down and I think everyone's
catching their breath and calibrating

So what are some lessons we can learn from
your worldwide customer base about things

that have been done exceptionally well
in areas where you're still improving?

Okay, so basically as a live bank,
we are working right now on 16

Also, we have some
implementations in Africa.

So we have some kind of ideas because
this market have a differences between

But what US market can learn from for
example, this markets is to develop and

craft the simple steps, simple customer
journey to start with the banking.

For example, at the beginning with
the simple onboarding, for example,

FinTech Futures

Expert Insight

LiveBank at Money20/20 USA 2023 – Bridging the gap between physical and digital banking