PANEL DISCUSSION | Communications and engagement with the community

PANEL DISCUSSION | Communications and engagement with the community

27 Apr 2023|Healthcare
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Dr. Coralie Wales Dr. Coralie Wales Lead Facilitator, Community Partnerships at WentWest

We need high quality, safe, integrated and connected health and social services for consumers and communities. What delivers is organisations and communities coming together to understand community-identified priorities about the health and social care services for local communities. The magic happens when providers partner with communities to design the services they identify as useful. Co-design methodologies, community juries, discovery workshops revealing common goals & principles and rigorous evaluation approaches are helpful. Applying the ingredients for successful partnerships is crucial. With several consumers-as-researchers, we undertook a three-year investigation of the experiences of consumers involved in strategic alliances with public health clinicians in service improvement activities. This provided an understanding of the practice of partnership from the consumer point-of-view. This work was published in 2021. My current research aims to understand the health and social care investment priorities of people as represented in community juries in Western Sydney. I graduated with a PhD in Community Health from the University of Sydney in 2011 and became an Adjunct Fellow at Western Sydney University in 2022. In 2023 I was awarded an OAM for services to Community Health and currently work with the Western Sydney Primary Health Network.

Harry Iles-MannHarry Iles-MannHealth Consumer Advocate & Co-design & Lived-Experience eEngagement Consultant at Health Consumer Advocate & Co-design & Lived-Experience eEngagement Consultant,

Harry Iles-Mann has been living with complex chronic physical and mental ill health since early childhood. He had his first major surgery at 16, and has undergone three more to date - including 2 full liver transplants in 2020 and 2021 (spending more than 30 weeks admitted to hospital in 2021 alone). As a professional he is a health consumer advocate, lived-experience engagement and co-design consultant, youth mental health ambassador, speaker, and committee member. He pairs his lived-experience of the Australian health and medical sector with professional expertise in advocacy and health strategy to provide insight into lived-experience driven reform and innovation of health care system and service design and delivery in strategy, policy, and decision-making. Mr Iles-Mann holds membership, and some chairing responsibilities, of multiple state, territory and Commonwealth health advisory steering and consumer committees. His broad experience has included work on healthcare management, federal and state health strategy and policy reform, digital transformation, mental health and youth mental health advocacy, chronic and disability health advocacy, and applying patient and lived-experience to reform service provision, policy, and strategic decision making in multiple care environments.

Mae RafrafMae RafrafConsumer & Community Representative, Youth Health Advocate & Mentor at Consumer & Community Representative, Youth Health Advocate & Mentor

Mae has been a health advocate for over 18 years. She grew up in the health system and has experienced all levels of care, so she has used those experiences to help inform and guide the improvement of health experiences for patients and their families. She collects vintage (old) pens and even older maps!

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PANEL DISCUSSION | Communications and engagement with the community • How do we engage with community as we change as a health system? • What are the consequences of not engaging the community? • What difference can this make? What can and should we do to bring about positive changes? • How do we ensure we are communicating information effectively and to enable informed decision making? Dr Coralie Wales, Lead Facilitator, Community Partnerships, WentWest Mae Rafraf, Consumer & Community Representative, Youth Health Advocate & Mentor Harry Iles-Mann, Health Consumer Advocate & Co-design & Lived-Experience eEngagement Consultant

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