Subject Snapshot | Customer Experience at FinovateFall

Subject Snapshot | Customer Experience at FinovateFall

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PREVIEW
Greg PalmerGreg PalmerVice President at Finovate

Greg Palmer has more than a decade of fintech experience working for Finovate, a fast-paced, demo-first showcase of the latest innovations and ideas in financial and banking technology. Greg is Finovate’s resident MC, hosting Finovate’s live events, podcast, and video pieces. He’s also an accomplished public speaking and demo coach.

These experiences have given Greg a unique bird’s-eye-view of the fintech industry as it has come to prominence. He’s seen thousands of demos and interviewed countless industry experts, watching not only individual innovations as they gain traction, but also the high-level trends that have shaped the industry. While he sometimes serves as a “fintech translator,” taking ideas and language from inside fintech and making it accessible to those “outside the bubble,” Greg’s true passion lies in pushing financial service providers to do more for the people all over the world who need new technologies to create a brighter financial future for themselves. A more diverse, inclusive, resilient financial ecosystem benefits everyone, and there’s nothing Greg likes more than providing a platform and a spotlight for fintech’s innovators and dreamers.

Alyson ClarkeAlyson ClarkePrincipal Analyst at Forrester

Alyson Clarke is a principal analyst at Forrester. With more than 19 years of financial services industry experience, she is a highly skilled expert with extensive industry experience in both wealth management and banking. Alyson has global expertise, having previously worked at Forrester in the financial services vertical in our Sydney, London, and San Francisco offices. She is now based in New York and specializes in digital and non-digital channel strategy and innovation, in particular the sales, service, and customer experience of financial services and advice across online channels, smartphones, tablets, and branches.

Adam LoweAdam LoweChief Product & Innovation Officer at CompoSecure

Adam Lowe is the Chief Product & Innovation Officer at CompoSecure. From the government labs in the defense department to the burgeoning blockchain technology market, Dr. Lowe has been on the cutting-edge of innovation. He created Arculus®, a digital security platform giving people control of their digital assets and identities. He leads a team of engineers and technicians responsible for product innovation and development, process innovation, and prototype design. He also serves as the technical lead, curating and expanding CompoSecure’s extensive patent portfolio.

Prior to CompoSecure, he held a research development role at SRC Inc., a not-for-profit R&D company supporting the US defense and intelligence communities. He holds a Ph.D. from Cornell University where he researched bio-nanotechnology and a BS in Microbiology from Salisbury University. He has published in many peer reviewed journals, authored technical book chapters, and is listed as an inventor on over 400 patents and patents pending.

Tiffani MontezTiffani MontezPrincipal Analyst at EMARKETER

Tiffani Montez is Principal Analyst leading the Banking vertical at Insider Intelligence. She oversees the content across Banking, which provides actionable insights on advancements in how value is stored, managed, transferred, and spent, for an audience of top banks and neobanks. She is a frequent media contributor and speaker at banking events, including Money 20/20, Finovate, and Mobile Payments Conference. Previously, she was a Senior Advisor at Aite-Novarica Group, an advisory services firm and has held executive-level roles at Wells Fargo and Terafina. Her unique blend of experience as a practitioner, analyst, and vendor solution provider gives her the foundation to be able to provide thought leadership to clients through all lenses of the financial services ecosystem.

Christopher HollinsChristopher HollinsHead of Solution Sales and Delivery at Silicon Valley Bank

Christopher Hollins is the Head of Solution Sales and Delivery at SVB, a Division of First Citizens Bank, where he has been instrumental in transforming the platform’s Solution delivery model to ensure SVB’s Commercial Bank clients in the innovation economy have access to the best partners and Solutions to solve business challenges and optimize client's banking relationships along their journey.

Joining SVB in May 2021, Christopher brings over 20 years of global marketing, sales and strategy experience in financial services, mobile telecom, and technology. He has a record of innovation and leadership in iconic, brand led companies such as JPMC, American Express, and AT&T.

In addition to his many career accomplishments, Christopher is also an avid philanthropist who has championed multiple initiatives to improve and scale the financial success of entrepreneurs and small business owners. While at JPMC, Christopher was also the Business Banking executive sponsor of Chase’s Underserved Entrepreneurs project which helps to improve the ability of women and military vets to become financially successful business owners. He led the team to focus on ways to leverage broad data sources to improve their credit eligibility and business planning for better banking relationships with a goal of improving their meaningful access to credit.

Christopher sits on multiple boards including the Board of Directors for the Sickle Cell Disease Association and the Donald and Winfred Wilson Center for Innovation and Leadership. Christopher is a graduate of Grinnell College and earned an MBA from The Wharton School, University of Pennsylvania. Christopher and his family reside in New Jersey.

Description

Customer Experience: Here we discuss with our experts at FinovateFall the importance of the Customer Experience and how it will progress in the future.

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