The blue dot consumer: What can financial services learn from Taylor Swift, Red Bull, and United Airlines

The blue dot consumer: What can financial services learn from Taylor Swift, Red Bull, and United Airlines

28 Feb 2024|Finovate
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PREVIEW
Ken HughesKen HughesConsumer Behaviouralist at The King of Customer Experience

As one of the world's leading Consumer and Shopper Behaviouralist, KenHughes blends his vast expertise in consumer psychology, social anthropology, behavioural economics and neuromarketing to answer the question to which he has dedicated most of his career: Why do shoppers buy and how can we make them buy more?While his boutique consumer insight organisation, Glacier Consulting, began life as a market research agency, he soon identified his key area of interest was people, not markets.

How humans express their desires and expectations through how and what we buy has become his sole focus, resulting in his agency advising a global client base of some of the world’s biggest brands -Unilever, 3M, IKEA, Coca-Cola, AXA and Heineken to name a few.Ken is acknowledged as one of the most respected thought leaders on Shopper Marketing and Shopper Centricity, Omnichannel & Digital Strategyalongside Retail Futurology. He is a part-time professor in consumer behaviour and a board member & strategic advisor to many organisations on the future of consumerism and shopper trends.His latest TED talk also showcases his unique approach as a Playologist,motivating individuals and his corporate clients to unleash their creativity and innovation through a blend of discovery, fun, play, mischief and risk.Voted best speaker at most conferences he has the honour of being invited to attend, it is for his international career as a keynote speaker he is most famous. His keynote speeches deliver thought disrupting and inspiring contentin a captivating and highly energetic manner, all served with a generous helping of Irish wit.

Description

Why don’t customers get a bottle of champagne at the end of their mortgage? – asks Ken Hughes, Consumer Behaviouralist and The King of Customer Experience. Speaking with our very own David Penn, Hughes explores the customer of the tomorrow, and why focus on customer experience should turn into customer intimacy. He shares what brand connection can mean and explains what Taylor Swift, Red Bull, and United Airlines got right in this area.

Table Of Contents

Who is the customer of tomorrow? What is the blue dot consumer?
How are brands responding to the blue dot consumer?
How do brands foster true loyalty?
How can financial institutions foster true loyalty?
Technology versus the human experience – how do they coexist for the blue dot consumer?
What could financial institutions do today?
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