Serguei Netessine is Senior Vice Dean for Innovation and Global Initiatives and Dhirubhai Ambani Professor of Innovation and Entrepreneurship at the Wharton School, University of Pennsylvania. He lived, taught and worked with companies in the USA, Russia, France and Singapore. His current research focuses on business model innovation and operational excellence, and he worked on these topics with numerous organizations around the world. He is a Founding Member of Responsible Research in Business & Management Network (http://rrbm.network), an advisor for Bill and Melinda Gates Foundation, a Scholar at Amazon, a member of the World Economic Forum council and an active angel investor,see http://www.netessine.com for details.