Better banking for the future
Better banking for the future
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Description
In less than a decade banking has changed beyond recognition. For many, the local branch has been replaced by an app and neo banks now compete with the big, high street names for customer loyalty. Theodora Lau's work focuses on developing financial ecosystems to better meet the needs of all customers. So what does she see as the opportunities and challenges facing banking in the next 10 years?
Table Of Contents
Opportunities in the next decade
Lau talks about the role of financial services in creating a more sustainable society, in particular in terms of financial inclusion and ESG.
The role of AI
Lau explains how living longer means people's financial lives are more complex than ever. New technology can help create strategies to live better.
Innovation culture
If banks want to be truly agile Lau says they need to understand that innovation is everyone's job.
Getting ahead of cyber criminals
Lau discuss the importance of training in cyber security. An awareness of the issue needs to be built into every step of the process.
Banking in the metaverse
It's unclear what role the metaverse will have in banking - it shouldn't be just another way to bank. Lau argues that the first step should be trying to understand what people are looking for, but failing to find in the way they bank.
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