• SA Pharmacy use of the Allscripts system has evolved following the initial release of the system • Supporting version changes and new deployments demands considerable person hours to update individual user profiles to accept iterative changes in the system and is an opt-in method. • User behaviour of information is conveyed in the EMR has not been reviewed • Although more information is present in an EMR it takes longer to complete pharmacy documents and there is duplication across electronic system due to lack of interfacing • Observing user behaviour across the enterprise will be used to improve the default profile and centralise management • Standardising some elements of the system will inform system improvements that flow on to deliver practice efficiencies.