When Things go Wrong: Who, What, When and How

When Things go Wrong: Who, What, When and How

20 Mar 2024|Healthcare
0:00
0%
0:00
|
0:00
https://cdn.streamly.video/Thumbnail_Medico_Legal_2024_6759f3bac7.jpg
PREVIEW
Purchase access to watch the full video
Dr Michael WrightDr Michael WrightGeneral practitioner and Chief Medical Officer at Avant

Dr Michael Wright is a general practitioner (GP), health economics and health services researcher, experienced board director and health systems leader with a range of clinical, organisational and governance skills. Dr Wright is based in Sydney, Australia where he has clinical roles at Woollahra Doctors, and strategic appointments as the Chief Medical Officer with Avant Mutual and Board Chair of Central and Eastern Sydney Primary Health Network. Dr Wright completed his PhD in health economics at the Centre for Health Economics Research and Evaluation (CHERE) at the University of Technology Sydney (UTS) in 2019. Dr Wright is a strong advocate for improving safety and quality in health care, and his research interests include the impact of continuity of care on the primary care performance, improving collaboration between health care providers, the development of doctors as leader, and use of financial incentives to improve quality and sustainability of general practice.

Georgie HaysomGeorgie HaysomGeneral Manager of Advocacy, Education and Research at Avant

Georgie Haysom is the General Manager of Advocacy, Education and Research at Avant. Georgie has worked in health law for 30 years, assisting, advising and educating doctors on a wide range of medico–legal issues, including several years representing doctors in medical negligence litigation. She has worked in advocacy, education and public policy for the past 10 years. She was recently reappointed to the Privacy and Security Advisory Committee of the Australian Digital Health Agency, which she has been a member of since 2016.

Get access to this content as part of Healthcare
Description

• Complaints and how they unfold • Open disclosure and what to do if the process breaks down • Tips for managing complaints effectively

0
Your cart