AI applications in CX: The challenges of hyper-personalisation and the need for better authentication

AI applications in CX: The challenges of hyper-personalisation and the need for better authentication

13 Sep 2023|Finovate
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https://cdn.streamly.video/INT_011_Tiffani_Montez_c46e2ca8c7.png
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Description

Tiffani Montez, Principal Analyst, Banking, Insider Intelligence, joins Greg Palmer, VP, Finovate, to talk about the challenges of getting personalisation right and the areas where artificial intelligence can really create a better customer experience.

Table Of Contents

Using AI to create better customer experiences
How can you avoid coming across as creepy?
What does the customer expect you to know?
AI in authentication
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