AI applications in CX: The challenges of hyper-personalisation and the need for better authentication
13 Sep 2023
AI applications in CX: The challenges of hyper-personalisation and the need for better authentication
13 Sep 2023
About the speaker
- Tiffani MontezPrincipal Analyst at Insider IntelligenceTiffani Montez is Principal Analyst leading the Banking vertical at Insider Intelligence. She oversees the content across Banking, which provides actionable insights on advancements in how value is stored, managed, transferred, and spent, for an audience of top banks and neobanks. She is a frequent media contributor and speaker at banking events, including Money 20/20, Finovate, and Mobile Payments Conference. Previously, she was a Senior Advisor at Aite-Novarica Group, an advisory services firm and has held executive-level roles at Wells Fargo and Terafina. Her unique blend of experience as a practitioner, analyst, and vendor solution provider gives her the foundation to be able to provide thought leadership to clients through all lenses of the financial services ecosystem.
Key takeaways
Trust is on the line – how can you ensure you’re not damaging your brand?
Can you do better at protecting your customer?