AI applications in CX: The challenges of hyper-personalisation and the need for better authentication

Name: AI applications in CX: The challenges of hyper-personalisation and the need for better authentication
Uploaded: 2023-10-24T15:22:13.567Z
Duration: 364.08
Description: Tiffani Montez, Principal Analyst, Banking, Insider Intelligence, joins Greg Palmer, VP, Finovate, to talk about the challenges of getting personalisation right and the areas where artificial intelligence can really create a better customer experience.

13 Sep 2023Finovate

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AI applications in CX: The challenges of hyper-personalisation and the need for better authentication

13 Sep 2023Finovate

About the speaker

Tiffani MontezPrincipal Analyst at EMARKETER