Beyond the hype – exploring the real-world use cases for AI in financial services

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Beyond the hype – exploring the real-world use cases for AI in financial services

About the speakers
  • Paul Hindle
    Paul Hindle
    Editor at FinTech Futures
    Paul Hindle is Editor at FinTech Futures. He has over seven years' experience in editorial, production and management roles for print and online publishing companies. He was previously News Editor for a global financial technology news start-up and has overseen the production and publication of over 500 books for two market-leading academic and technology publishing houses.
  • Jonathan Hall
    Jonathan Hall
    Head of Digital, Commercial & Institutions at NatWest Grou
    Jonathan is a financial services leader with a broad experience profile. Having started his career in consulting he joined Lloyds Banking Group in 2002 and moved with TSB as it demerged from its parent in 2014. Now at NatWest Group he leads the digital agenda for the £7b revenue Commercial & Institutions Franchise. Specialties: C-Suite digital strategy, distribution strategy, digital transformation, ecosystem, APIs, application architecture, channel management, digital change, digital analytics, digital marketing, digital innovation, prototyping, digital product development, product management, customer experience, user experience, human-centred design, multi-channel customer experience, customer journey design and management, lean, scrum, agile, programme management, change management, digital marketing, CRM, martech, retail banking, commercial banking
  • John Duigenan
    John Duigenan
    General Manager of Financial Services, Global Industries, IBM Technology at IBM
    A business leader who is passionate about why and how technology changes the dynamics of heritage and contemporary business. An out executive member of the LGBTQ+ community who seeks to lead with authenticity, drive, inclusion, and empathy. Enjoy staying active as a software developer, even though my primary role leans more heavily on my executive influencing skills. Both British and American, with a passion for global travel.
  • Edward J Achtner
    Edward J Achtner
    Head of Office of Applied Artificial Intelligence at HSBC
    Founded in July 2023, I lead HSBC's OAAI. We are privileged to build amazing products, based on the development and commercialization of cutting-edge, responsible and ethical AI-based capabilities for the Global Commercial Bank (CMB), Global Banking & Markets (GBM), and other HSBC businesses and functions. This includes emerging technologies based on Generative Artificial Intelligence & Large Language Models.

Key takeaways