Code & Capital explores with Indrek Vainu, Head of Conversational AI at Zurich Insurance Company, at Finovate Europe the applications of harnessing Gen AI including what are the real opportunities and the potential challenges? How generative AI could transform financial services by delivering new insights, automating processes and improving decision-making. What are the questions around types of generative AI models and ethical considerations? Where are the real-world applications in areas such as risk management, fraud detection, and customer service? What are factors financial institutions need to consider when implementing these technologies in their organisations?