How to embrace friction to drive breakthrough ideas

How to embrace friction to drive breakthrough ideas

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Soon YuSoon YuBest Selling Author

Soon Yu is an international speaker, award winning and best selling author on branding, innovation and design, and Forbes contributor who has been featured in the Wall Street Journal, Washington Post, Entrepreneur Magazine and New York Times.

His latest book, Friction, challenges businesses to consider adding MORE friction for their customers and employees in order to create greater engagement, meaning, belonging, rapport, assurance, competence, and exclusivity.

His previous book, Iconic Advantage®, challenges businesses, from Fortune 500 to venture-backed startups, to refocus their innovation priorities on building greater iconicity, and offers deeper insights on establishing timeless distinction and relevance.

He most recently served as the Global VP of Innovation and Corporate Officer at VF Corporation, parent organization to over 30 global apparel companies, including The North Face, Vans, Timberland, and Supreme. While at VF, Soon commercialized a $2 billion innovation pipeline, established 3 global innovation centers, and initiated industry-leading design and innovation best practices.

Prior to this he worked at The Clorox Company and Chiquita Brands, where he won company-wide awards for best advertising, best promotion and best new product, and gained industry recognition from the Webby Award, Favorite Website Award and Dope Award. He has also been a consultant at Bain and Company, and a founder and CEO for numerous venture-backed startups and was recognized as a Northern California finalist for the prestigious Ernst & Young “Entrepreneur of the Year” award.

He is a highly sought after speaker on leadership, branding, innovation, design and entrepreneurship, and has taught at the Parsons School of Design and often guest lectures at Stanford University (where he received his MBA and is active with the GSB Asian Alumni Association).

Description

Since the invention of the wheel, humans have been looking to achieve more with less effort. But what if those sticking points - the times when it feels hard and like it's about to go wrong - are actual crucial for the design process? Yoon Su, best-selling author of Friction and Iconic Advantage, explains how not all friction is equal, and why a healthy dose of good friction might be just the thing for both your innovation process and your final product.

Table Of Contents

Not all friction is equal
Find out the difference between bad friction and good friction, and the positive effect good friction can have.
Why friction is good for innovation
According to Yu, friction is integral to personal growth. Getting over obstacles and frustration is often seen as the hero's journey. This principle applies not only to individuals but also to designing products, brands, and businesses.
The final product needs friction too
Learn with Yu, how good friction is essential for brand loyalty as it generates dopamine, adrenaline, and endorphins, engaging customers and fostering their loyalty.
How to use friction to create ideas
Yu reveals how Ikea strategically utilises friction to instill value in its products and transform the shopping experience into an engaging event.
Looking around and being curious
Yu emphasises the importance for companies to maintain curiosity, and stay aware of their surroundings. By embracing these principles, businesses can leverage the friction to generate new ideas and possibilities.
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