ICBA at FinovateSpring 2023 – How community banks can compete in a digital world

ICBA at FinovateSpring 2023 – How community banks can compete in a digital world

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Paul HindlePaul HindleEditor at FinTech Futures

Paul Hindle is Editor at FinTech Futures. He has over seven years' experience in editorial, production and management roles for print and online publishing companies.

He was previously News Editor for a global financial technology news start-up and has overseen the production and publication of over 500 books for two market-leading academic and technology publishing houses.

Charles PottsCharles PottsEVP & Chief Innovation Officer at Independent Community Bankers of America®

Charles E. Potts is Executive Vice President and Chief Innovation Officer for the Independent Community Bankers of America® (ICBA).

In this role Potts drives ICBA’s innovation initiatives, and financial technology strategies, working with ICBA leadership to develop impactful, value-added solutions that help community banks seize new market opportunities to meet customers’ evolving financial services’ needs.

Potts’ extensive experience in banking and financial service firms provided the background Potts needed to start, co-found or lead various fintech start-ups including digital banking, mobile engagement, financial management and payments providers. Many had successful exits via IPO’s or acquisition via strategic acquirers.

A frequent speaker at national trade shows and conferences, Potts previously served as executive managing director at First Performance Global, where he led international business and corporate development activities for its card-control and fraud alert platform. Before that he served as CEO for NetClarity, a start-up in the University of Florida’s Business Incubation Hub. Prior to ICBA, he worked at the Advanced Technology Development Center (ATDC), leading the fintech practice where he mentored startups as part of the Georgia Tech-based incubator.

Charles attended the Georgia Institute of Technology, did his graduate studies at Georgia State University in Atlanta and attended the Graduate School of Banking at LSU. Potts, an avid masters runner, cyclist and soccer fan, lives with his wife in Atlanta, GA. They have a daughter who recently graduated from the University of North Carolina at Chapel Hill where she was a nationally ranked pole vaulter on the Track and Field team.

Description

At the FinovateSpring 2023 conference in San Francisco, FinTech Futures caught up with Charles Potts, EVP and CIO at Independent Community Bankers of America (ICBA), to discuss how community banks and credit unions in the US can adapt and compete amid the rapid rate of digitalisation and the best ways to approach their digital strategies to ensure their offerings are up to date and can effectively meet quickly shifting customer expectations.

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