How do you see AI, Metaverse, Future Tech changing the Customer experience?

Is there any challenging aspect in delivering a good customer experience?

What new tech developments are making you excited for the next year in fintech? How does AI fit into this, and what is your institution doing to leverage this?

Is the Metaverse financially profitable experience for customers compared to basic digital customer experiences?

Are digital/AI Customer experiences targeted to certain audiences and which audiences had the best feedback?

Will AI Customer service reduce jobs in the financial sector, and will this affect the overall Customer experience?

Will this overall boost employee productivity?