PANEL | Managing Complex Cases Within the Education System
PANEL | Managing Complex Cases Within the Education System


Chris (he/him) is a respected youth worker and leader with over 20 years’ experience specialising in youth work, community development and inclusive sport & recreation. Chris has become a champion for the importance of early intervention in responding to youth crime, sharing from his own experiences and those of the young people he works with. Chris is currently the General Manager of Programs at the Les Twentyman Foundation where he leads a dedicated team supporting hundreds of kids aged between five and 25 to stay engaged with their education, families and connected to the community, building hope and ensuring they do not end up homeless, living on the streets or engaged with the youth justice system. Chris has previously worked at organisations such as VicHealth, Sport & Recreation Victoria, Reclink Australia, Whitelion and Urban Seed where he was responsible for leading teams and designing and implementing innovative sport & recreation, youth, arts, community development and social enterprise initiatives that engaged and supported people and communities experiencing disadvantage. Chris holds an Executive Master of Business Administration (EMBA) from RMIT University and is a lifelong learner, committed to remaining curious and keen to listen to the voices of those with lived experience.

Clementine leads the management of complex cases and complaints at the Melbourne Archdiocese Catholic Schools (MACS). After commencing her career in the legal field, she has pivoted to a focus on dispute resolution and complaints management. Clementine has been working in the Victorian education sector for 8 years with experience in Government and catholic education. In her current role, she has led the implementation of the complex cases framework for MACS. The bespoke framework seeks to support principals and leadership to navigate the complex environment of schools through one-on-one support, and expert advice through a single contact point at MACS. The framework has been an overwhelming success. It has had a significant positive impact on MACS’s strategic response to matters surrounding child safety, staff health and wellbeing and parent engagement.

Jodie has spent 25 years building connection between marginalised young people, their education and their educational communities. Jodie has worked in a variety of settings including the youth justice system, adventure therapy and the tertiary sector. Her current work focuses on just and fair school reform and systems change with the Brotherhood of St Laurence and beyond. Jodie has a particular interest in amplifying the voices, narratives and experiences of young people who have traditionally been marginalised by the education system.

Ron is an author, speaker, and anti-bullying advocate. He is best known for his work in promoting emotional safety, particularly in the context of bullying prevention. Prasad has written articles and delivered talks at schools, sports clubs, youth centres and workplaces. His charity, Beat Bullying With Confidence Foundation, has been in operation for a decade.






• Responding to challenging behaviours, what works, what doesn’t • Frameworks, procedures, and supports • Balancing rights of the child, obligations to child safety and obligations to staff • What can we actually do to make a change?