Rahul Kumar is the Vice President & GM for financial services and insurance business at Talkdesk. In his role, he is focused on driving thought leadership and industry specific innovation to position Talkdesk as a leader in the market. Rahul advises on all components of digital transformation within the financial services industry, on business strategy and adoption of new business models to support growth plans. In his 15 years in financial services, he has helped multiple credit unions and community banks ideate and execute large scale digital transformation programs. He is passionate about transforming customer experience through innovation, next generation capabilities and latest technology platforms. Rahul has been featured by The American Banker, BAI Strategies Journal, Bank Business Line, The Sunday Times in the UK amongst others and has spoken to audiences worldwide.