The central role of contact centers in AI-driven customer experience

Name: The central role of contact centers in AI-driven customer experience
Uploaded: 2024-09-19T14:11:33.539Z
Duration: 685.28
Description: Join Rahul Kumar, Vice President and General Manager of Financial Services and Insurance at Talkdesk, as he discusses the what financial institutions are doing to overcome the barriers to delivering a superior customer experience. Including why leaders are prioritizing the contact center as a central part of their AI and CX strategy.

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The central role of contact centers in AI-driven customer experience

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About the speaker

Rahul KumarGM & VP, Financial Services & Insurance at Talkdesk