Analyst All Stars: How Financial Services Have Been Changed Forever & Why Banks Need New Business Models

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Analyst All Stars: How Financial Services Have Been Changed Forever & Why Banks Need New Business Models

Analyst All Stars: How Financial Services Have Been Changed Forever & Why Banks Need New Business Models

About the speakers
  • Suraya Randawa
    Suraya Randawa
    Head of Omnichannel Experience at Curinos
    Suraya Randawa, Head of Omnichannel Experience for Curinos, helps banks, credit unions and fintech firms around the globe assess digital journeys and adopt the most successful digital banking strategies across their platforms. Suraya is the business owner of the Digital Banking Analyzer, the comprehensive user experience content and data platform that tracks and benchmarks thousands of competitor features and functionalities across multiple financial product account opening and servicing journeys, and leads Curinos’ digital insights and advisory function. Previously, Suraya has headed financial services customer experience research in leading market research firms, working with global banks, investment firms, insurers and regulators, gaining insight into consumer behavior across the world, including creating a global mobile payments and open banking consumer segmentation covering over 20 countries.
  • Philip Benton
    Philip Benton
    Principal Analyst – Financial Services at Omdia
    Philip is a Principal Analyst in the Financial Services team at Omdia, focusing on banking and payment trends as well as business strategy for the fintech sector. Philip writes analysis that advises clients on the issues driving technological change in financial services. Philip is a regular columnist for Fintech Futures where he looks at the “state of play” of different subsectors in the fintech industry and is a frequent judge for both the PayTech and BankingTech Awards. Philip was recognized as a “Who’s Who in Fintech” by Onalytica, the world’s largest B2B influencer marketplace, in their Influential Voices & Brands Fintech report. Prior to joining Omdia in 2020, Philip spent seven years at Euromonitor, a strategic FMCG market research firm, where he was the lead researcher for consumer behavioral trends in technology, commerce and payments.
  • Maria Adele Di Comite
    Maria Adele Di Comite
    Research Director at IDC Financial Insights
    Maria Adele is Research Director for IDC Financial Insights European research team and is responsible for the IDC Financial Insights Corporate Banking Digital Strategies program. She has strong competencies in financial services strategy, cybersecurity, and regulatory evolution. She has been living and working in three different countries (Germany, Belgium, and Italy) and she speaks 5 languages. She is an expert in B2B business strategy, with significant experience in Financial Services, System Integration, and Consulting. Her core research covers Corporate Banking. She investigates the challenges and opportunities related to the future evolution of the Banking space, the banking ecosystems, and the changing paradigm of all highly interconnected stakeholders. She is addressing the fast-paced changes in the banking landscape, at a time when Central Banks are looking into Digital Currencies, and Consumers are looking for instant satisfaction of their individual specific needs through multichannel on-the-move payment processing. She is also looking into the regulatory evolution addressing the risks and the governance issues of open banking. Maria Adele's focus is on possible ways to delight the customers, leveraging the huge possibilities offered by innovative technological solutions, to enhance banking services thereby paving the way to the future of customer experiences based upon open banking and digital transformation. Her expertise spans over: Banking & Digital transformation Corporate & Retail Banking European Banking Harmonization and Financial Market Infrastructures Payments & Securities clearing and settlement Cybersecurity Regulatory evolution & Compliance

Key takeaways