How can marketing prevent inclusivity becoming appropriation?

How can marketing prevent inclusivity becoming appropriation?

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PREVIEW
Karen McFarlaneKaren McFarlaneCMO at LetterShop x Kaye Media Collective

Karen McFarlane is a solutions-focused Senior Marketing Executive and Board Member with more than 25 years of success across the technology, artificial intelligence, professional services, ecommerce, education, and entertainment industries. Karen is the Founder and CMO of The Kaye Media Collective, a fractional marketing group of expert executives and creators solving problems for industrious high-growth companies. Through a strategic partnership, Karen also serves as Chief Marketing Officer of LetterShop, a boutique marketing and creative agency delivering 360 solutions to startups, nonprofits, and Fortune 1000 companies. Karen sits on several boards, including the Hudson Valley Credit Union, the fifth-largest credit union in New York State, GenderIDEAL, and the New York chapter of the American Marketing Association, where she served as President for two years and is now the Chair of DEI Innovation. During her tenure, AMA New York earned eight Chapter Excellence Awards. She also sits on the AMA’s Professional Chapters Council, serving over 70 chapters as the Chair of Diversity, Equity & Inclusion, leading over 60 volunteers, and will serve as President-Elect commencing July, 2023. Additionally, she sits on AMA’s Professional Skills Advisory Council. Past board/trustee board roles include the VR/AR Association, Jack and Jill of America – Mid Hudson Valley, and Rippowam Cisqua School in Bedford, NY. Karen was an Adjunct Lecturer at Baruch College’s Zicklin School of Business. Karen is a frequent speaker on inclusive marketing and was named most notable in marketing and PR by Crain’s Business. In her spare time, you can find Karen mentoring future leaders and advancing Corporate Americ

Description

DEI is a hot topic across business, but if it's approached as a checkbox exercise rather than with true conviction the result can be performative and even lead to cultural appropriation. So, how can marketers build an inclusive brand that genuinely fosters a feeling of belonging? Karen McFarlene, CMO at LetterShop x Kaye Media Collective, spoke to Streamly's Jordan Thorne about the steps to real inclusivity.

Table Of Contents

Challenges and solutions
The speaker looks at the differences between diversity, equity, and inclusion in organisations, and explains why cultivating belonging should be the key goal.
Vision for community engagement
Understanding different experiences is crucial to avoid unintended appropriation, according to the speaker. She stresses the importance of developing listening skills and cultural sensitivity in marketing for genuine inclusivity.
Inclusive strategies
The speaker says achieving diversity goals takes time, money, and the right people. She suggests preparing well and involving both internal and external talent for diverse perspectives.
Starting strong
According, McFarlene, the key is to start early and be prepared, using the example of proactively building a network for diverse business suppliers to overcome challenges of finding them when needed.
Cultivating authentic inclusivity
McFarlene highlights the importance of giving back to cultures that are celebrated, and advocates for questioning actions, especially in terms of exclusion, to foster critical self-reflection.
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