Dining for the decade ahead
Dining for the decade ahead
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Description
As off-premise dining and the use of technology in restaurants become more popular and accessible, how can businesses ensure that they meet customers’ needs to deliver the best service? Joe Pawlak, Managing Principal at Technomic Inc., explores how experiences in the off-premise are just as crucial as those in on-premise establishments.
Table Of Contents
Scaling Growth through Experience
Pawlak notes the emerging trend of off-premise operators incorporating unique experiences into their service models.
The Human Element in Dining
Pawlak explains why technology cannot replicate human interaction and personalised service that are fundamental to the restaurant experience.
Utilising AI and Technology
Pawlak shares how technology can enhance customer service in the restaurant industry by streamlining back-of-house operations.
The Importance of Sustainability
Pawlak emphasises that sustainability is a paramount concern and crucial for the industry's long-term success.
The Future of Restaurants
Pawlak highlights the essential role of creating memorable, shareable experiences in ensuring the ongoing success of restaurants and the vitality of dining culture.
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